Frequently Asked Questions

You can find Craftmaster Furniture at authorized dealers across the United States. Visit our Dealer Locator on our website to find the nearest store that carries our products. Simply enter your zip code to see available locations.

No. Craftmaster doesn't sell online or directly to customers, even when there isn't a dealer close by. Everything from fabric swatches to orders, delivery and service goes through our authorized dealers. Use the Dealer Locator to find the nearest one.

Your dealer is the place to check. They placed the order with us and can get you its current status and ship date. We can't look up or share order status with customers directly, so please reach out to the store you ordered from.

Lead times for custom furniture vary, but our typical timeframe is 6–10 weeks from order to delivery. However, this can vary based on demand and your specific location. Check with your dealer for a more accurate delivery estimate.

Already ordered? Your dealer can get you the status of your order. See where is my order.

Once a fabric order is in production it cannot be cancelled. Leather orders may not be cancelled.

Our High Point showroom isn't open to the public. It's only open during High Point Market, by invitation. To see Craftmaster in person, visit one of our dealers; the Dealer Locator shows the closest ones.

Yes, through a dealer. Our dealers carry fabric and leather swatches and can order ones they don't have on hand. We don't mail swatches to customers directly, so use the Dealer Locator to find the closest store.

Search our site for the fabric name (it's on your receipt, written like Stanhope-10) to see whether it's still in our lineup, and ask your dealer to confirm. Color can vary a little from one fabric run to the next, so have your dealer get you a current swatch to hold against your piece before you order.

Craftmaster Furniture offers over 900 fabric options and more than 50 leather options! With such a vast selection, you can easily find the perfect match for your style and home décor needs.

Fabric grading is a system used to categorize upholstery fabrics based on cost, not quality. Higher-grade fabrics tend to be more expensive due to factors like manufacturing complexity, material sourcing, and availability. However, a higher grade does not necessarily mean the fabric is more durable. Durability is measured separately using a rub count, which indicates how well a fabric withstands wear over time. At Craftmaster Furniture, all our fabrics, regardless of grade, are rated specifically for residential upholstery use and meet high standards for quality, so you can choose based on style, durability, and budget.

"Railroad" means the design of the patterns runs vertically across the roll from selvage to selvage. When viewing the material from the selvage edge, any figures will appear upright. Railroad stripes run across the roll.

Railroad fabrics may be used on any style. However, they may be seamed on the seat when applied to a chaise lounge or cuddler.

Up the roll means the design of the pattern runs horizontally the length of the roll, parallel to the selvages. When viewing the material from the selvage edge, any figures will appear sideways. Conventional stripes run the length of the roll.

Up the roll fabrics may be used on any style. However, they will be seamed when applied to a sofa, loveseat, or settee with a single back or seat cushion. Some large cocktail ottomans and cuddlers may also be seamed.

Yes, fabric orientation can influence the appearance of patterns and seams. Be sure to consider the furniture's design and consult your dealer for guidance to ensure the fabric orientation complements your piece.

Front of cushion, front border, seat and front base welts will line. Other welts will not line. Cushions and backs will line/center. Seats and front borders will line/center. Inside arms and outside arms will line/center. Outbacks and inside backs will center/center line.

Some distortion of line/center patterns is to be expected on tufted pieces.

No. We do not flow match fabrics on our pieces.

The following fabrics are restricted: Yakety Yak, Twisted, Weaver, and Redwood. Please contact your customer service representative for details on where these fabrics may be used.

Yes, with the following requirements:

• COM orders are priced at a grade 10.
• Only dealers with annual business of $50,000 qualify for COM orders.
• Leather, vinyl, white, plush velvets, and off-white COM fabrics will not be accepted.
• All COM fabrics must be 54 inches wide to accommodate style patterns.
• COM fabric may not be used on welt only.
• Please specify cutting instructions. If none are provided, Craftmaster reserves the right to use our best judgement in determining how to cut your COM.
• Excess yardage will not be returned.

Please call for further details if needed. Send COM fabric to:

Craftmaster Furniture
Attn: COM Dept.
3457 Hwy 90 East
Taylorsville, NC 28681

Absolutely! At Craftmaster, we provide a range of customization options, including fabric, leather, trim, and finish choices, allowing you to create a piece that truly reflects your personal style.

Craftmaster offers several options to personalize your order. Some options carry an additional charge — please ask your dealer or customer service representative for current pricing.

Arm Caps — Available on all fabric styles except those with exposed wood arms. Must be specified on the order. Additional charge.

Inside/Outside Accent Pieces — Available as noted in the price list. Insides may include the inarm, inback, cushion, pillow backs, seat, front border, front arm panels, front skirt, welt, and in-wings. Outsides may include the outback, outarm, back and side skirt, welt, and outside wings. Welt for the outside will be in the outside fabric; welt for the inside will be in the inside fabric. Priced by the highest fabric grade applied.

Two-Toned Ottomans — Fabric 1 covers the cushion top; Fabric 2 covers the bottom (below the welt line). Priced by the highest fabric grade applied.

Contrast Welt — Available on all styles that have welts; must be specified on the order.

• On the body — Contrasting welt is applied everywhere there is welt on the body. If the style has buttons, those buttons will be in the same fabric as the contrasting welt. Additional charge (separate charges for sofa/sleeper/loveseat/sectional/chaise versus chair/ottoman).
• On A pillows, B pillows, and kidney pillows — The same welt fabric must be used on all pillows, but it can differ from the body welt. Additional charge per pillow type.

Luxe Down Pillows — Optional LuxDown pillows are available on all groups. They are 90% down and feather with 10% fiber, contain 40–50% more feather and down than standard Blend Down pillows, and are 40–50% heavier. Additional charge per pillow.

Decorative Trim — Available on A pillows, B pillows, and kidney pillows in Goldtan, Cord, Shenil, and Ruche. See our fringe swatch for trim colors. Additional charge per pillow set.

Premium Packing — Plastic wrap with cardboard end caps protects both ends and the legs of the piece, with a non-woven fabric layer between the end caps and the upholstery. A cardboard underlay protects the dust cover and the front and back rails, and the piece is wrapped in a 5 mil bag to protect the fabric during shipping. Additional charge (separate charges for sofa/sleeper/loveseat versus chair/ottoman).

Craftmaster Furniture offers a variety of cushion types, each tailored to a specific style, ensuring optimal comfort and design; for detailed information about each cushion type, see our Frame & Cushion Construction page.

When upholstered in a railroad fabric, all chaise cushion tops will have a seam at the back of the cushion.

When upholstered in a non-railroad fabric, our larger cuddler cushions will have a seam on the top.

When upholstered in a non-railroad fabric, accent ottomans 50 inches or wider will have seams on their top.

BD ottomans use standard fill due to the inability to rotate the top.

We take pride in the quality and craftsmanship of our products. Craftmaster Furniture provides a Limited Lifetime Warranty on our frames, a 5-year warranty on springs, a 10-year warranty on seat cushions, and a 1-year warranty on fabrics and leathers. For complete details consult your dealer and see our warranty page.

To make a claim, contact the dealer you bought from with your receipt and a few photos of the problem. They handle the claim with us.

We handle these case by case. Send us a note through our contact page or email [email protected] with the store name, roughly when you bought it, the style number and fabric from your receipt, and a few photos if something's wrong. We'll let you know what we can do.

Yes, through your dealer. Replacement cushions, covers and cushion cores are all ordered by a dealer; we don't sell them directly to customers. Bring the style number and fabric name from your receipt so they can order the right piece. For how each cushion type feels, see cushion types.

Yes, through your dealer. Replacement parts and extra fabric for Craftmaster furniture are ordered by the dealer, and many of our fabrics can be reordered. We don't sell parts or fabric directly to customers.

Contact the dealer you bought from. Power parts like motors, cords and switches go through your dealer the same as any other replacement part. If the piece is still under warranty, mention that when you reach out (see warranty).

Replacement covers are ordered through your dealer, the same as other parts. Give them the style number and fabric name from your receipt. We don't sell covers directly to customers.

For optimal care, we recommend vacuuming regularly to keep dust and dirt off the fabric. Always follow the care instructions provided with your furniture, and avoid using harsh chemicals.

Understanding fabric cleaning codes is essential to maintaining the beauty and longevity of your upholstery. These codes are standardized in the Home Furnishings Industry and can be found on our fabric swatch labels for quick reference. Always check the cleaning code on your swatch tag before attempting to clean any fabric.

Cleaning Codes and Instructions

CODE "S" – Dry Cleaning Solvent Only

• Recommended Cleaning: Professional cleaning.
• Spot Cleaning: Use a water-free dry-cleaning solvent.
• Caution: Avoid water-based or detergent-based cleaners, as they can cause water stains or excessive shrinking, which may become permanent.
• Regular Maintenance: Vacuum or brush lightly to remove dust and grime.

CODE "W" – Water-Based Cleaning Agents

• Recommended Cleaning: Professional cleaning.
• Spot Cleaning: Use water-based cleaning agents or foam to remove stains.
• Caution: Some cleaning agents may harm the fabric's color or durability.
• Regular Maintenance: Vacuum frequently or brush lightly to remove surface dust.

CODE "SW" or "WS" – Water or Solvent-Based Cleaning Agents

• Recommended Cleaning: Professional cleaning.
• Spot Cleaning: Use either water-based cleaning agents, foam, or pure solvents.
• Regular Maintenance: Vacuum frequently and brush lightly to prevent surface soil.

CODE "X" – Vacuum or Light Brushing Only

• Recommended Cleaning: Light brushing or vacuuming to remove dust and grime.
• Caution: Avoid water-based or solvent-based cleaners, which can cause fading, shrinking, or pile disturbance (e.g., with velvets).

CODE "R" – Cleaning with Water and a Mild Solution

• Loose Debris: Lightly vacuum but do not brush.
• Wet Spills: Blot with a clean cloth to absorb as much liquid as possible.
• Cleaning Solution: Use a mixture of 2 oz. dish soap, 2 oz. bleach, and 1 gallon of water. Apply gently, rinse with clean water, and air dry. Avoid direct heat or tumble drying.
• Caution: Never over-rub, use brushes, or vacuum attachments with brushes.

CODE "D" – Damp Cloth Only

• Recommended Cleaning: Use a damp cloth with water only.
• Caution: Do not use soap or an overly wet cloth.

CODE "DC" – Professional Dry Clean Only

• Recommended Cleaning: Dry cleaning by a professional service.

General Care Tips

• Avoid saturating fabrics during cleaning.
• Never use hot water or steam on upholstery fabrics.
• Pillows and seat cushions should not be placed in dryers, as heat can damage fabric and backing.
  By following these guidelines, you can keep your furniture looking its best for years to come.

How to Clean Leather Upholstery

Leather upholstery is durable, practical, and easy to maintain. Regular care involves vacuuming with a brush attachment, wiping with a microfiber cloth (dry for unprotected leather, damp for protected leather), and occasionally applying leather conditioner. With proper maintenance, leather develops a unique patina and remains beautiful for years to come.

Step-by-Step Leather Cleaning Guide

1. Identify Your Leather Type:
   Upholstery typically features two types of leather: unprotected (aniline) and protected (semi-aniline or pigmented). Check your furniture label or product details to confirm the leather type.
2. Gather Cleaning Supplies:

• Vacuum cleaner with a brush attachment
• Clean microfiber cloths
• Organic, non-detergent liquid soap or specialized leather cleaner
• Leather conditioner (avoid wax or silicone-based products)

1. Vacuum the Surface:
   Use the brush attachment to remove dust and debris, ensuring you clean all crevices.
2. Wipe the Leather:

• For unprotected leather: Use a dry microfiber cloth to gently clean the surface.
• For protected leather: Use a damp cloth with a mild soap solution, then dry thoroughly with a clean, dry cloth.

1. Apply Leather Conditioner:
   Treat your leather once or twice a year to maintain its softness and prevent drying. Apply the conditioner evenly and allow it to absorb before use.

By following these steps, your leather furniture will remain stunning and gain character over time.

Pilling happens when loose fibers on the surface of a fabric become entangled and form small balls or "pills." This is a natural result of friction from everyday use, such as sitting, rubbing, or moving cushions. Pilling is common across all types of textiles, including upholstery, and does not indicate a defect—it’s simply a characteristic of how fibers behave over time.

To remove pilling, use a fabric shaver, a tool designed to gently eliminate pills without damaging the material. For smaller areas, a lint remover or fine scissors can also be effective. Regular maintenance can help keep your upholstery looking smooth and well-maintained.

Your receipt or order paperwork from the dealer lists the style number and fabric. A few letters in a style number describe the piece: BD means Blend Down cushions, and LAF or RAF on a sectional piece means left arm facing or right arm facing, which is the side the arm is on when you're facing it. Fabrics are named with a pattern and a color number, like Stanhope-10. If you don't have the paperwork anymore, a dealer can help you work it out from photos.

All dimensions are approximate due to slight material variations and the handmade nature of our furniture.

Yes, we are proud to say that all Craftmaster Furniture is designed and manufactured in North Carolina, USA. Our commitment to local craftsmanship and high-quality materials ensures each piece meets our standards of durability and style.

Craftmaster is known for our quality, customization options, and dedication to American-made furniture. Our commitment to craftsmanship, choice, and comfort makes each piece unique to your home, providing lasting beauty and durability.

No, none of our furniture contains PFAS, commonly known as "forever chemicals." We prioritize your health and the environment by using safe, non-toxic alternatives, ensuring that our products are both beautiful and sustainable.

Yes. All upholstered products meet the California TB117-2013 standard.

Yes! Craftmaster is committed to sustainability. We offer products made with eco-friendly materials, such as sustainable wood and CertiPUR-US certified foam, to reduce environmental impact.